1. How many man hours are you spending a week in processing warranty claims to centralized processing centers or to individual manufacturers. Do you submit a high volume of claims every week. If you are spending more than 2 hours a week, you are spending entirely too much time.

2. AESM provides the ability upon completion of the work order to create an uploadable file of all warranty claims which can then be uploaded to manufacturers or processing centers such as Service Bench in a matter of minutes.

3. How much time do you spend updating the dispatches from the various dispatch centers:

(Service Bench , LGZenith)?

4. Can you request a list of new and open despatches and process them followed by updating all open dispatches in your work list in less than 30 minutes as often as you wish during the business day.

5. From the list of open new in # 4, upon acceptance, the work order is created and you can then update or change as necessary or even schedule the work.